Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.
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Prices
We accept international MasterCard, Visa, Maestro, Delta and Solo. Billing will appear as "Internet Fusion". Cheque's are also accepted and should be made payable to "Internet Fusion Ltd". ; goods will only be dispatched once payment has cleared.
Snowfusion.co.uk is part of Internet Fusion Ltd.
All prices on our site are in Pounds Sterling (£) and include free delivery.
Please Note: Free delivery only relates to goods supplied to the UK mainland. For overseas/overshore deliveries an extra £10 (£5 for Northern Ireland/Ireland/outlying UK islands) will be charged on items weighing up to 1.25kgs. For heavier items outside of the UK mainland please order online and we will contact you with a quote for delivery and no payment will be taken until the delivery price has been agreed. VAT is included in the price (unless otherwise stated) and will be charged at 17.5% and is subject to change without notice. Internet Fusion Ltd is VAT registered (Vat No. 870448217).
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Returns
To make this process as simple and pain-free as possible, we request that you complete the online returns form to obtain your RAN (Returns Authorisation Number). Not following this procedure may cause a delay in your refund or exchange. This does not affect your statutory rights.
Refunds & Exchanges
If for some reason you are not happy with your product you can return it to us for a refund or exchange.
In order to qualify for a refund or exchange, you must request your RAN within 14 days of receiving your item, having taken good care of it and kept it in an unused state, complete with packaging and all it's components. See the Returns Page for details on how to get your RAN and returning your item.
The refund will be made direct to the credit/charge card originally used to place the order unless requested otherwise. The refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.
You will not be refunded for the P&P of your item, but please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery. This does not affect your statutory rights.
Faulty Products
Our products are packaged to ensure they arrive to you in good condition. However very occasionally items will arrive damaged or with defects. If this does occur then please see the Returns Page for details on how to return your item.
Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned and if not received, then within 30 days of a RAN being requested.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
This does not affect your Statutory Rights.
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Delivery
Free delivery only relates to goods supplied to the UK mainland. For overseas/overshore deliveries an extra £10 (£5 for Northern Ireland/Ireland/outlying UK islands) will be charged on items weighing up to 1.25kgs. For heavier items outside of the UK mainland please order online and we will contact you with a quote for delivery and no payment will be taken until the delivery price has been agreed.
You will normally receive two emails form us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endevour to contact you as soon as possible if this is the case. The 2nd email you get from us is your email receipt and means that your order has been processed, your item(s) are in stock and are being shipped.
We will make every effort to deliver your order within the time estimate (the estimate is in working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. If the goods are not delivered within the time we have estimated, please feel free to contact us by telephone (08445 090 444) or email and we will try to resolve the issue promptly.
The Order Status request facility is there for your convenience and allows you to highlight to us that you have yet to receive your order. If you are using this facility please ensure you complete all the required information and only submit a request once the estimated delivery time has elapsed or we may not respond to that request.
We will not be liable for any loss caused to you by late delivery over the estimated provided.
Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.
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Non Delivery
It is the buyer's responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.
If no notification is made within this time period the buyer shall be deemed to have received the goods.
Promotional Offers
Some of our products offer a "Free Item" along side ordering a product.
This "Free Item" is subject to availability, and ordering the said product does not guarantee the customer the "Free Item".
Should the product ordered, with the attached free item, be requested for return or exchange, the "Free Item" will also be requested for return.
A "Free Item" will not be sent if an order is made in conjunction with any other offer, including Price Promises.
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Copyright
Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from snowfusion.co.uk.
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Disclaimer
Many of the products snowfusion.co.uk sell should be used with high quality safety equipment such as helmet, gloves and kneepads. The extreme products we sell should be used in open spaces away from traffic and individuals should have a thorough understanding of how the product operates/handles before being left to ride/use the product alone. It is the responsibility of each individual to the purchase relevant insurance where applicable. snowfusion.co.uk accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.
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Security & Privacy Of Information
Snowfusion.co.uk is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you.
Any personal information provided to or to be collected by snowfusion.co.uk or one of its other operating companies is controlled by Internet Fusion Ltd, of:
Snowfusion.co.uk
Internet Fusion Ltd,
Fusion Way,
Bolingbroke Road,
Fairfield Industrial Estate,
Louth,
LN11 0WAWe will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of ordering. This data is referred to in this policy as 'personal information'.
When you order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s).
We will also collect non-transactional data should you enter a competition, take part in a survey, request an e-newsletter or contact snowfusion.co.uk or one of its other operating companies via email.
We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. If at any later stage you decide you would rather not receive such information please contact us and typing "NO EMAIL" in the question/comment box.
The information collected will also be used to help us provide further services on this site in the future.
We employ other companies and individuals to perform functions on our behalf, (i.e. when fulfilling orders), processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
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Cookies
Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you.
Our cookies do not contain any personally identifying information, but they do enable us to provide features such as enabling us to store items in your shopping basket between visits.
Most web browsers automatically accept cookies, but you can usually change your browser settings to prevent this.
It is not possible to make a purchase unless you have cookies turned on and we recommend that you leave them turned on.
The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Disabling cookies may result in loss of functionality of the website.
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Links
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by snowfusion.co.uk. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Please see our security policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorized access to your password and to your computer.
Be sure to sign off when you have finished using a shared computer.
You do not have to provide snowfusion.co.uk with any of the information requested, however your computer will need to accept cookies to enable you to place orders.
snowfusion.co.uk does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may order from snowfusion.co.uk only with the involvement of a parent or guardian.
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Complaints
Snowfusion.co.uk will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 72 hours. If you are still not happy with the way your complaint is being handled you should write to:
Snowfusion.co.uk Customer Service Manager
Internet Fusion Ltd,
Fusion Way,
Bolingbroke Road,
Fairfield Industrial Estate,
Louth,
LN11 0WA The Waste Electrical and Electronic Equipment Regulations (WEEE Regulations)
The Waste Electrical and Electronic Equipment Regulations are now part of UK law. The UK have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
It is important that the amount of WEEE sent to landfill sites is reduced because:
Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Snowfusion.co.uk are "doing our bit" under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.
For example, if a customer buys a new torch from us we will take back their old torch (provided it is of equivalent type and function) and prevent it going into a landfill site by disposing of it safely. Customers must return their old WEEE within 28 days of purchasing their new item. Customers do not have to pay to return their old item to us.
If you wish to return your WEEE item, please contact us at the telephone number 08445 090 444 or using our contact us form.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.
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Policy Changes
If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by Internet Fusion Ltd will be posted here and will take effect immediately. Internet Fusion reserve the right to amend the terms and conditions without notice. This policy was last updated in February 2008.
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Tell Us What You Think?
Internet Fusion Ltd welcomes your questions and comments about privacy.
If you have any questions please contact us, or by post at the address shown above.
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Price Promise
The price promise offered on snowfusion.co.uk is entirely discretionary and subject to agreement between Internet Fusion Ltd staff and the client before the Price Promise is approved. Please note that all mandatory fields on the Price Promise must be completed otherwise it will not be validated. The Price Promise does not apply to the following:
- eBay listings or shops
- Websites outside of the UK
- Private sales listed on the Internet
- New Season's prices
- Clearance prices
- Products of the same type but different brand names; these are classed as different products
- Items that are not in stock on competitors website
Please Note: that it is imperative to provide exact details of the competitors product URL so we can verify the prices listed. Additionally please remember that other websites may add delivery and even VAT on to their prices, so it is imperative that you gather the total price for the item before you send us a Price Promise email.
We do not accept price promise requests over the phone.
